NIDAL F. NASER

1012 Pineview Dr.

Joliet, IL 60432

E-mail: alquds67@hotmail.com

OBJECTIVE

Action-orientated, decisive and results focused professional offering 15+ years of experience in

networking in the telecommunication industry driven to maintain cutting-edge industry knowledge,

adaptation to appropriate methodologies for complex environments.

Experience in IP Networking, System Administration, Virtualization, Unix/Linux, LTE ePC Core, Evdo

CDMA, SDM Platform, vIMS and CloudBand a strong self-starter who works well in a team or

individually, a problem solver, great trouble shooter, and team player with good organization skills

seeking a position in technology that will allow me to apply and enhance my skills.

I desire to gain more quality experience that will allow me to take full advantage of my Masters in

Computer Science and 15+ years of experience. In addition, I am eager to contribute my creativity and

hard work towards the success of your company and to the growth of the fast developing field.

SUMMARY OF QUALIFICATION

  · Knowledge of LAN/WAN network administration, implementation, and troubleshooting.

  · IPV6 networks design, implementation, and provision on multiple vender hardware.

  · Expert capabilities for multiple vender hardware of routers and switches product such Cisco (10k,

6500, 7200, 7600), ALU (7750-SR7/12, 7705), ALU Omni Stack (6200, 6850), Juniper (M10,

M40) River Stone (8600), Foundry FastIron (1800).

  · Experience in Virtualization, OpenStack, VMware, and CloudBand

  · Experience in SDM Platform on HP C7000 and ATCA hardware.

  · Experience in design, , troubleshoot, and administer 4G LTE ePC Core.

  · Experience in design, troubleshoot, and administer Packet Data Network (PDN) using Packet

Data Serving Node (PDSN) Cisco (7609, 7206), STARENT (ST16, ST40), UTSTARCOM

(TC1K, 3K) and AAAs Cisco AR, Bridge Water, ViatlAAA.

Phone: 708-415-7736

____________________________________________________________________________________

  · Experience in integration, implementation, and troubleshooting of CDMA, GSM, 3G and 4G

LTE networks with products such as LMG (eMBMS), EVDO, 1xRNC, 5ESS, IPBKH, and

ETHNET BKH.

  · Unix System Administration design, implements, and troubleshoot big scale client/server

environment and network using Sun product (Netra 1280, 880, 480, 240, 1120, SunBlade 100,

150).

  · Experience in Windows platform and most common applications. Windows 7/XP/2000 Office

2007/2010.

  · Outstanding customer service and communication skills.

  · Experience in multiple hardware types such HP DL380 G7/8, HP C7000 G6/G8 blade, ATCA,

and Intel/Sparc servers

PROFESSIONAL EXPERIENCE

NOKIA - USA, LISLE,

Technical Support Eng- CloudBand and vIMS TSC

Advance technical support engineer: support CloudBand and vIMS Network Elements applications on

multiple platforms HP. Responsible for second level remote technical support to NOKIA customers with

CloudBand and virtual IP Multimedia Subsystem solutions as a member of a 24x7 on-call team.

  · Provide customers with application and network solutions support for complex problem isolation

and resolution.

  · Customer’s outage restoral/neutralization.

  · Interface between the customers and the Product Development teams, working with them to

isolate possible defects, restore service and duplicate problems in the lab to identify resolutions.

  · Troubleshoot hardware failures; perform hardware replacement on HP C7000 and HP DL380.

  · Troubleshoot software issue including CloudBand CBMS, OpenStack nodes, and Nuage

installation.

  · Join customer in maintenance window (MW) to support hardware/software changes and MOP

execution.

ALCATEL-LUCENT, LISLE,

Technical Support Eng-SDM TSC

Advance technical support engineer: support subscriber data management applications on multiple

platforms HP and ATCA. Responsible for second level remote technical support to customers with

Alcatel-Lucent’s Subscriber Data Management solutions as a member of a 24x7 on-call team.

  · Provide customers with application and network solutions support for complex problem isolation

and resolution.

  · Customer’s outage restoral/neutralization.

  · Interface between the customers and the Product Development teams, working with them to

isolate possible defects, restore service and duplicate problems in the lab to identify resolutions.

  · Partner with CTA, PMO to update management and advise on next actions, ensure compliance

with customer and Alcatel-Lucent requirements and determine when escalation to the next level

of technical or management support is needed to resolve issues.

2014 - 2015

2015 - PRESENT

  · Provide method of procedure (MOP) to customer to resolve hardware/software issues after testing

the fix in lab.

  · Troubleshoot hardware failures; perform hardware replacement on HP C7000, HP DL380,

ATCA, and Oracle hardware.

  · Troubleshoot software issue including OS, middleware, platform, and Application.

  · Update and manage customer tickets through CARES

  · Provide method of procedure (MOP) to customer to resolve hardware/software issues after testing

the fix in lab.

  · Join customer in maintenance window (MW) to support hardware/software changes and MOP

execution.

ALCATEL-LUCENT, LISLE,

LAB NETWORK ENGINEER

2002 - 2014

Integrate, maintain, administer, install, and support: Lab Networks including Wireless Networks LAN and

WAN, LTE ePC Core components, eHRPD, PDSN, and AAA for EVDO and 3G Packet data Networks,

and Solaris server/clients UNIX platform.

  · Configure, maintain, administer, and integrate 4G LTE ePC Core networks.

  · Engineer, integrate and support LTE Multimedia Gateway (LMG) eMBMS multicast broadcast

system using IPv6 multicast networking.

  · Configure, maintain, administer, and integrate Network equipment such as ALU 7750-SR, 7705,

Cisco 7600s, 6500s, 7200s, 10Ks, Juniper M10, M40e, Omni Stack, and Cajun 334R/T, Foundry

FastIorn 1800.

  · Configure, maintain, administer, and integrate PDSN “Packet Data Service Node” such as Starent

ST16, ST40, Cisco 7609, Cisco 7206, and UStarCom.

  · Configure, maintain, administer, and integrate AAA “Authentication, Authorization, and

Accounting” such as Lucent VitalAAA, Cisco AR and Bridge-Water.

  · Configure and integrate Windows, Linux, and UNIX platforms in the Network.

  · Troubleshoot EVDO CDMA Wireless Networks.

  · Design and Engineer Network infrastructure IP and TTY.

  · Design and implement user area with all the necessary connections and equipment.

  · Support, and administer UNIX platform Server/Client hardware and software including Solaris

OS, patches, applications, and of user’s accounts.

  · Provide support and administration for Lab Test System LTS, which involves servers, NIS, LP,

NFS, and hundreds of clients. Manage users account, permissions, and tools. Provide the

necessary software packages for the lab to function.

  · Provide IT and network support for Solaris, Windows, Sun, PCs and Layer 2 switches.

TELLABS, INC., Bolingbrook, IL

System Test Engineer

2001 – 2002

Developed and maintained software test solutions for TITAN 6500, which is a multi-service transport

switch combining broadband cross-connect, SONET, and data switch capability. Troubleshot and

supported system test hardware.

  · Engineering and design software architecture based on object-oriented style.

  · Administration and installation of software on Sun Netra FT-1800 server.

  · Training and support manufacturing technicians on test solution procedure.

  · Maintained and upgraded existing tests solution software.

  · QA testing, software validation and verification, code review for other projects.

  · Maintained stable optical switch including software test solution, implementation, hardware

system reliability, and test rack.

  · Responsible for troubleshooting modules that considered double reject due to unknown system

failures.

LUCENT TECHNOLOGIES, Naperville, IL

Lab Coordinator Engineer

1997 – 2001

Engineering, planning, and coordinating lab implementations of new hardware, data, and networks for

wireless environment. Primary point of contact for lab related questions associated with 5ESS, ECP,

Cells. Tested and installed new hardware. Testing software features CDMA, TDMA, and AP’s.

  · Engineering and administration lab test systems providing ongoing maintenance, ensuring timely

problem resolution, and providing quality improvements and increased productivity at least by

20%.

  · Administrator for lab trouble reports database and generated weekly charts intended for analyzing

data to provide improvements to lab stability and utilization.

EDUCATION

Masters of Science, Computer Science,

Governors State University, University Park, IL

Bachelor of Science, Electronic Engineering Technology

DeVry Institute of Technology, Chicago, IL

TECHNICAL SKILLS

OS/Environments:

Development Applications:

Networking:

Hardware:

Telecom Switches:

Windows 2000/XP/Windows 7, PC-DOS, UNIX Sun Solaris, Linux, Red

Hat. Fedora, VMware ESX

C/C++, HTML, DotNetNuke, Java, C#, Shell Scripting, Visual Basic,

Visual C++, C++ Builder, MS Access, MS Visio, Microsoft Office 2007,

MYSQL…

LAN: Ethernet, Remote Access, P2P, Client/Server, GRE Tunnel, VPN

WAN: Terminal Servers, Modems, Routers, Switches

Protocols: TCP/IP, OSPF, BGP

PC: Build/upgrade Memory, NIC, Video, Sound, CPU, Storage Devices

SUN: SPARC, Netra, Dell PowerEdge, IBM Blade Server.

HP Printers, Scanners, other Peripherals.

5ESS Circuit Switching, TITAN 6500 Optical/Electrical Multi-Service

Transport Broadband Switch

  · Partnered with customer technical support and test engineers to provide wireless/5ESS/

prototype-network system test environments for feature development.

IPV6 Networking:

IPV6 technology, design, and implementation. Routers and hosts. IPV6

only, tunnel, 6to4, dual stack.

COURSES

IPV6, CCNA Training, Data Communication, 5ESS Architecture, Wireless Technology, Database Design

and Implementation, Windows 2000 Administration, Operating System, UNIX shell scripting, ALU 7750SR

router, Omni Stack 6800, 6200 L2/L3 switches, LTE ePC Core, eNB, NRS course, VzW HP SDM HSS

design, CloudBand, OpenStack, Nuage, IMS, SIP.